Privacy Policy

Camisun Digital ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dilly platform ("Platform") and our services, including DillyPay, DillyShop, DillyPOS, and DillyMart (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

We collect information in the following ways:

2.1 Information You Provide

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

We use the information we collect to:

3.1 Provide and Maintain Services

• Create and manage your account
• Process transactions and send related information
• Provide customer support
• Enable features and functionality

3.2 Improve Our Services

• Analyze usage patterns and trends
• Identify and fix bugs and errors
• Develop new features and services
• Conduct research and analysis

3.3 Communicate With You

• Send transactional emails (invoices, receipts, account notifications)
• Respond to your inquiries and support requests
• Send service updates and announcements
• Provide product tips and educational content (with your consent)

3.4 Security and Compliance

• Protect against fraud and unauthorized access
• Verify your identity when required
• Comply with legal obligations
• Enforce our Terms of Service

3.5 Marketing (With Consent)

• Send promotional communications about our products and services
• Notify you about special offers and new features

You can opt out of marketing communications at any time.

We use the following analytics services to understand how users interact with our Platform:

These analytics services help us improve the Platform's performance and user experience. The data collected is used in aggregate and is not sold to third parties.

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (DigitalOcean)
• Email service providers
• Analytics providers (Laravel Nightwatch, PostHog)
• Payment processors (as integrated by you)

These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security measures.

5.2 Payment Processors

When you integrate payment processors with your account, transaction data is shared with those processors to facilitate payments. Your use of payment processors is subject to their respective privacy policies.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights, privacy, safety, or property
• Prevention of fraud or illegal activities

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Communication Preferences

• Transactional emails: Required for service operation and cannot be opted out
• Marketing emails: Unsubscribe via link in emails or account settings
• Product updates: Opt out through account settings

We implement appropriate technical and organizational measures to protect your information:

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Active Accounts

We retain your data while your account is active and for a reasonable period thereafter.

Cancelled Subscriptions

If you cancel your subscription:

• Your account becomes read-only
• Your data remains accessible for export
• Data is retained until you delete your account

Deleted Accounts

If you delete your account:

• Data is soft-deleted for 7 days (recoverable period)
• After 7 days, data is permanently deleted
• Some data may be retained as required by law or for legitimate business purposes

Legal Requirements

We may retain certain information longer if required by law, such as:

• Tax and accounting records
• Legal dispute documentation
• Fraud prevention data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at legal@dillyhq.com, and we will take steps to delete such information.

Camisun Digital is based in The Bahamas. By using our Services, you acknowledge that your information may be transferred to and processed in The Bahamas and other jurisdictions where our service providers operate.

We take steps to ensure that your information receives adequate protection in accordance with this Privacy Policy.

Our Platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

If you use our Services to collect information from your customers:

Your Responsibility

You are responsible for:

• Providing appropriate privacy notices to your customers
• Obtaining necessary consents for data collection
• Complying with applicable privacy laws
• Responding to your customers' privacy requests

Our Role

We process your customers' information on your behalf as a data processor. We will:

• Use customer data only to provide Services to you
• Maintain appropriate security measures
• Assist you in responding to privacy requests where applicable

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.